Shipping and Delivery
Tirarin Co., Ltd. (“we” and “us”) is the operator of (www.heartlandwanderer.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.
Our preferred courier is DHL
In general, domestic shipments are in transit for 2 – 7 days
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on your location.
Orders placed before 12:00 Bangkok (UTC+07) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
No, we do not deliver to PO Box addresses. You will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier, DHL, will contact you for the delivery.
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Sales tax has already been applied to the price of the goods as displayed on the website
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, we encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at your expense, and you will not receive a refund for the value of goods paid.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
We encourage you to purchase shipping insurance for loss and damage in case of any damages that may occur in transit.
For all customer service inquiries, please submit an inquiry at www.heartlandwanderer.com/contact